After payment is approved, an order for an in-stock product is processed and shipped within up to 14 business days.
A handmade item, a custom/personalized order, or a product not in stock is supplied within up to 30 business days, unless otherwise stated on the product page.
A digital Gift Card is sent to the email address or WhatsApp provided by the customer within one business day of payment approval.
A workshop, course, or experience is considered booked only after payment approval and receipt of a booking confirmation from the business. The service date is the date shown on the booking page or as agreed with the customer.
Delays may occur due to the shipping company, force majeure, a technical fault, a strike, a state of emergency, or any circumstance beyond the business's control. In such a case, reasonable effort is made to update the customer.